1. Return Period
You may request a return within 14 calendar days from the date you receive your order.
2. Eligibility for Returns
To be eligible for a return, the product must:
- Be unopened and unused.
- Be in its original packaging.
- Have the original safety seal fully intact.
- Be returned in the same condition in which it was received.
3. Health & Hygiene
For health, safety, and hygiene reasons, we cannot accept returns of any oil or cosmetic product that has been opened, used, or had its safety seal broken.
4. Return Shipping Costs
Unless the product is damaged, defective, or sent in error, the customer is responsible for all return shipping costs.
Original shipping charges (if applicable) are non-refundable.
5. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact our customer support as soon as possible after delivery and provide clear photos of the product and its packaging.
After reviewing your claim, we will arrange a replacement or issue a refund where appropriate.
6. Refund Processing
Once the returned product has been received and inspected by our quality team, any approved refund will be processed to your original payment method within 14 days.
7. Contact Us
If you have any questions about this Returns & Refund Policy or would like to request a return, please contact us:
Website: https://themoonglory.com
Email: support@themoonglory.com
8. Consumer Rights
This Returns & Refund Policy does not affect your statutory consumer rights under applicable law.